Privacy policy

This Policy explains when and why we collect personal information about people who visit our Gallery, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We are Ludgate Gallery, 5 Old Fore Street, Sidmouth EX10 8LS

How do we collect information from you?

We obtain information about you when you use our website, for example, when you purchase an item online or leave us your details at the gallery in order to receive one of our regular newsletters.

Cookie's
A cookie is a small file which can be placed on your computer’s hard drive, the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Provided cookies are not blocked by your browser, our website will automatically deploy cookies on your computer when you arrive at one of our web pages. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information only for statistical analysis purposes to help us improve our website, we NEVER use this information for any kind of marketing or advertising.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. This may prevent you from taking full advantage of the website. You can easily restrict or block the cookies used by this website through your browser settings, the Help function within your browser will provide detailed instruction of how to change these settings.

You can find more information about cookies at www.aboutcookies.org, this site provides instructions on how to block cookies on all the major browsers and also explains how you can delete cookies that have already been stored on your computer.

You should be aware that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors,

How is your information used?

We may use your information to:
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us
send you information about our artists and artworks for sale, and any other information you have requested.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We never sell or rent your personal information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and to ensure that they comply with the other requirements of the Data Protection laws.

When you purchase products from us your payment details are processed by a third-party payment processor, who specialises in the secure processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We do not keep any card details or card payment receipts.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use. However, we will take steps to ensure that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can click the UNSUBSCRIBE link on any email that we send you.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

Your rights

Under certain circumstances, by law you have the right to:
Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.